Terms of service

Kerry McQueen
Website: www.kerrymcqueen.com
Last Updated: October 21, 2026

Overview

Welcome to Kerry McQueen!

The terms “we,” “us,” and “our” refer to Kerry McQueen. We operate this online store and website, including related content, features, products, and services (collectively, the “Services”).

Our online storefront is powered by Shopify, and our made-to-order merchandise is manufactured and fulfilled through Printful, an independent third-party production and fulfillment provider.

All purchases made through our website are transactions between the customer and Kerry McQueen.

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable policies, establish the terms governing your use of our website and purchases.

By accessing or using our Services, you agree to these Terms of Service. If you do not agree, please discontinue use of our website.

Nothing in these Terms limits rights or remedies that cannot lawfully be waived under applicable consumer protection laws.

1. Eligibility, Access & Customer Accounts

By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the Services with appropriate parental or legal guardian consent.

When placing an order, you agree to provide accurate, current, and complete information, including your name, email address, billing information, and shipping address.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except as otherwise provided by law.

Accounts may not be transferred, sold, or assigned without our written authorization.

2. Products & Made-to-Order Merchandise

Kerry McQueen offers apparel, accessories, home goods, and other merchandise, much of which is produced on demand.

Our products are manufactured and fulfilled through Printful.

Because merchandise is created specifically for each order, production timelines, availability, and fulfillment procedures may vary.

We make reasonable efforts to accurately represent our products through descriptions, photographs, size charts, and digital mockups.

However, slight variations may occur due to:

Screen settings and color displays.
Fabric characteristics and product materials.
Printing and manufacturing processes.
Artwork placement and sizing.
Reasonable production tolerances.

We reserve the right to modify product offerings, descriptions, and availability without prior notice.

These provisions do not eliminate customer rights concerning defective, incorrectly manufactured, or materially misrepresented products.

3. Orders & Purchase Acceptance

By placing an order, you offer to purchase the selected merchandise at the prices and terms displayed during checkout.

Orders are subject to acceptance, payment authorization, product availability, and fulfillment capabilities.

We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, pricing errors, unavailable products, or transactions that may violate applicable laws.

If an order is canceled after payment has been collected, we will issue the appropriate refund through the original payment method when possible, in accordance with applicable law.

Customers are responsible for reviewing product selections, sizes, colors, quantities, personalization details, and shipping information before completing checkout.

Because our merchandise is made to order, changes or cancellations may not be possible once production begins.

Please review our separate Return & Refund Policy for additional information.

4. Pricing, Payments & Billing

All prices are displayed in U.S. dollars unless otherwise indicated.

Prices, discounts, promotions, and product availability may change without notice.

The price applicable to your purchase will be the price displayed at checkout when your order is submitted, subject to correction of errors and applicable law.

Shipping charges and applicable taxes will be displayed during checkout.

Payments are processed through Shopify and its supported payment service providers.

By completing a purchase, you represent that:

You are authorized to use the selected payment method.
Your billing information is accurate.
You authorize payment for the total amount displayed at checkout.
You agree to pay applicable product costs, taxes, and shipping charges.

Approved refunds are generally processed through Shopify to the original payment method, where supported.

Processing times may vary depending on your financial institution or payment provider.

5. Shipping & Delivery

Our merchandise is manufactured and shipped through Printful and its associated shipping carriers.

Production time and shipping time are separate.

Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.

Delays may occur due to production requirements, carrier disruptions, holidays, weather, or circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

Additional reshipment charges may apply when an order is returned because of an incorrect or incomplete customer-provided address or failure to claim a package, subject to applicable law.

We will assist customers with shipping-related concerns and coordinate with our fulfillment provider or shipping carriers as appropriate.

Our separate Shipping Policy governs shipping procedures and provides additional information regarding tracking, lost packages, delivery issues, and reshipment.

Nothing in these Terms transfers risk of loss to a customer earlier than permitted by applicable law.

6. Returns, Exchanges & Refunds

Because our merchandise is made to order, returns and exchanges may be limited.

Returns or exchanges for buyer’s remorse, incorrect size selection, or changes in personal preference are generally not accepted unless expressly authorized or required by law.

Customers who receive damaged, defective, misprinted, or incorrect merchandise should contact us promptly.

We coordinate eligible manufacturing and fulfillment claims with Printful.

Printful’s current procedures help determine the fulfillment remedies available to our business, but do not automatically override our obligations to customers or applicable consumer protection laws.

Please review our separately published Return & Refund Policy for specific requirements, reporting periods, and available remedies.

7. Copyright & Intellectual Property

Original artwork, graphics, illustrations, photographs, product designs, written content, and other original materials created by Kerry McQueen are protected by applicable intellectual property laws.

Unless otherwise indicated, such original materials are owned by Kerry McQueen or used under appropriate authorization.

The purchase of merchandise does not transfer ownership of any copyright, trademark, or other intellectual property rights associated with the artwork or design.

Customers may not reproduce, distribute, commercially exploit, or resell protected original artwork separately from the purchased merchandise without appropriate authorization, except as permitted by law.

All third-party trademarks, logos, characters, insignia, names, and other protected materials remain the property of their respective owners.

Nothing in these Terms grants Kerry McQueen or its customers ownership of intellectual property belonging to third parties.

Unauthorized use of protected materials may violate applicable intellectual property laws.

8. Trademark & Affiliation Disclaimer

Kerry McQueen is an independently operated merchandise business.

Unless expressly stated otherwise, our products are not officially affiliated with, endorsed by, sponsored by, or licensed by any third-party company, sports organization, entertainment company, government agency, law enforcement department, or other organization.

References to occupations, locations, organizations, or cultural themes do not necessarily indicate an official relationship.

All third-party trademarks and other intellectual property remain the property of their respective owners.

This disclaimer does not authorize the use of protected intellectual property without permission or another valid legal basis.

9. Custom Orders & Customer-Submitted Materials

Customers submitting names, photographs, artwork, logos, or other materials for personalized merchandise represent that they have the necessary rights and authorization for the requested use.

We reserve the right to decline customization requests that appear to infringe intellectual property rights, violate applicable laws, or conflict with our business policies.

Customers are responsible for reviewing personalization details before submitting their orders.

We are not responsible for customer-provided spelling or personalization errors that are accurately reproduced according to the submitted instructions, except as otherwise required by law.

10. Relationship With Shopify

Our website is powered by Shopify, which provides ecommerce technology and facilitates payment processing through supported payment providers.

All purchases made through our store are transactions between the customer and Kerry McQueen.

Shopify is not the seller of our merchandise and does not manufacture or fulfill our products.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for product fulfillment, customer service decisions, or disputes arising from purchases made directly from Kerry McQueen.

Nothing in these Terms limits liability that cannot lawfully be excluded.

11. Relationship With Printful

Printful serves as our third-party manufacturing and fulfillment partner.

Printful may manufacture, package, and ship merchandise purchased through our website.

Printful maintains its own operational policies governing production, fulfillment, shipping, and claims submitted by Kerry McQueen.

We generally coordinate fulfillment-related concerns in accordance with Printful’s applicable procedures.

For current information about Printful’s policies, visit:

https://www.printful.com/policies/returns

Customers should direct order inquiries and requests for assistance to Kerry McQueen rather than contacting Printful directly.

Kerry McQueen remains responsible for its obligations to customers under applicable law and our published store policies.

12. Third-Party Websites & Services

Our website may contain links to independently operated websites or services.

We do not control third-party websites and are not responsible for their independently published content, policies, or practices, except as required by law.

Customers are encouraged to review third-party terms and privacy policies before using those services.

13. Privacy & Personal Information

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected in connection with our website and Services.

Our store is powered by Shopify, which processes information necessary to provide ecommerce services, support transactions, and maintain website functionality.

Relevant customer and order information may also be shared with Printful and shipping providers as necessary to manufacture and deliver purchased merchandise.

Personal information is handled in accordance with our published Privacy Policy and applicable privacy laws.

Please review our Privacy Policy for additional information about your rights and our data practices.

14. Customer Reviews & Feedback

Customers may submit reviews, suggestions, photographs, comments, or other feedback concerning our products or Services.

By voluntarily submitting feedback for publication, you grant Kerry McQueen a nonexclusive, worldwide, royalty-free license to reproduce, display, and use that feedback for legitimate business purposes, including website operations and promotion, subject to applicable law.

You represent that you have the necessary rights to submit the content.

We reserve the right to moderate or remove content that is unlawful, fraudulent, threatening, discriminatory, or infringes another party’s rights.

We will not prohibit or penalize customers for providing honest reviews or exercising legally protected rights.

15. Errors, Inaccuracies & Omissions

Occasionally, our website may contain errors or inaccuracies concerning product descriptions, pricing, availability, promotions, or shipping information.

We reserve the right to correct such errors and update website information.

If an error materially affects an order, we may contact the customer to discuss available options, including cancellation and an appropriate refund.

Any corrections or cancellations will be handled in accordance with applicable law.

16. Prohibited Uses

Customers and website visitors agree not to use our Services for unlawful, fraudulent, or malicious purposes.

Prohibited activities include:

Violating applicable laws or regulations.
Infringing intellectual property rights.
Attempting unauthorized access to accounts or systems.
Transmitting malicious software or harmful code.
Engaging in fraudulent transactions or impersonation.
Collecting personal information without authorization.
Interfering with website security or functionality.
Using automated tools to scrape or exploit protected website content without authorization.

We reserve the right to restrict access or cancel transactions associated with violations, subject to applicable law.

17. Automated Tools & Agents

Automated software, bots, scraping tools, and artificial intelligence agents may not access or interact with our Services in ways that violate applicable law, website security restrictions, or our published access requirements.

We may implement reasonable technical measures to prevent unauthorized automated activity.

Nothing in this section restricts activity protected or permitted by applicable law.

18. Disclaimer of Warranties

We make reasonable efforts to provide accurate product information and reliable website functionality.

However, website availability and operation may be affected by technical issues, maintenance, or circumstances outside our control.

To the fullest extent permitted by law, our website and related online services are provided on an “as available” basis.

We do not guarantee uninterrupted or error-free website access.

Any disclaimer of implied warranties applies only to the extent permitted by applicable law.

Nothing in these Terms excludes legally required product warranties, remedies for defective merchandise, or other non-waivable consumer protections.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Kerry McQueen and its owners, employees, agents, and service providers shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or Services.

This limitation does not exclude liability for defective products, fraud, willful misconduct, personal injury, or other matters to the extent such liability cannot lawfully be excluded or limited.

Nothing in these Terms eliminates any customer remedy required by applicable law.

20. Indemnification

To the extent permitted by applicable law, customers agree to indemnify and hold harmless Kerry McQueen against third-party claims, damages, and reasonable legal expenses arising from their unlawful conduct, intentional misuse of the Services, or submission of materials that infringe another party’s intellectual property rights.

This provision does not require customers to indemnify Kerry McQueen for our own negligence, misconduct, legal violations, or other liabilities that cannot lawfully be transferred.

21. Customer Complaints & Dispute Resolution

We encourage customers to contact us directly regarding order concerns, billing questions, or other disputes.

Please email shop@kerrymcqueen.com with your order number and a description of the issue.

We will make reasonable efforts to investigate concerns and resolve disputes fairly.

Nothing in these Terms prevents customers from:

Exercising applicable consumer protection rights.
Filing legitimate payment disputes.
Contacting consumer protection agencies.
Pursuing available legal remedies.
Bringing claims in an appropriate court.

22. Suspension & Termination

We reserve the right to suspend or terminate access to our Services for legitimate reasons, including fraud, unlawful conduct, security threats, or material violations of these Terms.

Termination does not eliminate outstanding payment obligations or rights and remedies that survive under applicable law.

23. Governing Law

These Terms of Service are governed by applicable laws of the State of California and the United States, without regard to conflict-of-law principles.

Any legal proceedings shall be brought in a court of competent jurisdiction, subject to applicable laws governing venue and consumer rights.

Nothing in these Terms limits mandatory protections available to customers in other jurisdictions.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Any unenforceable provision will be limited or severed as necessary without affecting the validity of the remaining Terms.

25. Entire Agreement & Waiver

These Terms of Service, together with our published policies and applicable order-specific terms, constitute the agreement governing use of our Services and purchases through our website.

Failure to enforce a particular provision does not constitute a permanent waiver of our right to enforce that provision in the future.

No provision of these Terms shall be interpreted to waive rights that cannot lawfully be waived.

26. Assignment

Customers may not transfer their contractual rights or obligations without our prior written consent, except as permitted by law.

Kerry McQueen may assign its rights or obligations in connection with a legitimate business transfer or reorganization, subject to applicable law and any required notice.

27. Electronic Communications

By placing an order or using our Services, you consent to receive transactional and service-related communications electronically, including order confirmations, shipping notifications, account information, and policy notices.

Marketing communications, where offered, are subject to separate consent and applicable laws.

Customers are responsible for maintaining accurate contact information.

28. Changes to Terms of Service

We reserve the right to update these Terms of Service to reflect changes in business operations, fulfillment providers, technology, or legal requirements.

Updated Terms will be posted on our website.

Material changes will be communicated when required by applicable law.

Changes will not retroactively eliminate rights or remedies applicable to previously completed purchases.

Continued use of our Services after updated Terms become effective may constitute acceptance to the extent permitted by law.

29. Contact Information

For questions regarding these Terms of Service, customer orders, intellectual property concerns, or other inquiries, please contact:

Kerry McQueen

Website: www.kerrymcqueen.com

Email: shop@kerrymcqueen.com