Refund policy

Return & Refund Policy

Kerry McQueen
Website: www.kerrymcqueen.com
Last Updated: October 21, 2026

Thank you for shopping with Kerry McQueen! We appreciate your support of our small business.

Our merchandise is made to order and manufactured through Printful, our third-party production and fulfillment partner. Because each product is produced specifically for your order, our return, exchange, and cancellation policies differ from those of traditional retail stores.

Please review this policy carefully before completing your purchase.

1. Returns & Cancellations

All merchandise is made to order. We generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preferences, or changes of mind.

Once an order enters production, cancellation or modification may no longer be possible.

We encourage customers to carefully review product descriptions, sizing charts, colors, quantities, personalization details, and shipping information before completing checkout.

Returns, replacements, or refunds may be available for defective, damaged, misprinted, incorrect, or otherwise nonconforming merchandise, as described below and as required by applicable law.

2. Order Cancellations & Changes

Orders may be submitted to Printful for production shortly after purchase.

If you need to cancel or modify an order, please contact us immediately at shop@kerrymcqueen.com.

We will make reasonable efforts to accommodate your request before production begins.

Once production has started, we generally cannot cancel or modify an order.

Submitting a cancellation request does not guarantee that an order can be canceled.

If cancellation is approved before production, an appropriate refund will be issued through the original payment method.

Nothing in this section limits cancellation rights provided by applicable law, including rights relating to delayed or unfulfilled orders.

3. Damaged, Defective, Misprinted, or Incorrect Items

If your merchandise arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 25 days after receiving your merchandise.

This reporting period allows Kerry McQueen time to review your concern, request additional information if necessary, and submit a claim to Printful within its stated 30-day claim period.

Please email shop@kerrymcqueen.com and include:

Your order number.
A description of the issue.
Clear photographs showing the affected merchandise.
Photographs of the packaging, if relevant.

We will review your claim and coordinate with Printful to determine the appropriate resolution.

When an eligible manufacturing or fulfillment error is confirmed, we will provide an appropriate replacement or refund at no additional cost to the customer.

Claims submitted after 25 days will still be reviewed, although Printful’s claim eligibility may be affected by its reporting deadlines.

The 25-day reporting period is intended to facilitate timely claims with our fulfillment partner and does not eliminate any rights or remedies available under applicable consumer protection laws.

4. Incorrect Sizes, Colors & Buyer’s Remorse

Because our products are made to order, we generally do not offer returns, refunds, or exchanges for:

Ordering an incorrect size.
Selecting an incorrect color or product variation.
Changing your mind after purchase.
Personal preference regarding fit or style.
Accidental purchases after production has begun.

Please review all available sizing information and product descriptions before placing your order.

If we send a product that does not match the size, color, or variation you actually ordered, please contact us under Section 3.

5. Exchanges

We generally do not offer exchanges for customer-selected sizing, colors, or personal preferences.

If merchandise arrives defective, damaged, misprinted, or incorrect, we will review the issue and provide an appropriate remedy.

Please contact us before attempting to return any merchandise.

6. Lost or Undelivered Orders

If your package appears lost in transit, please contact us within 25 days after the estimated delivery date.

This reporting period allows us time to investigate the shipment and submit a claim to Printful within its stated 30-day deadline for lost-in-transit packages.

Please email shop@kerrymcqueen.com with your order number and tracking information, if available.

We will coordinate with Printful and the shipping carrier to determine an appropriate resolution.

Reports received after 25 days will still be reviewed, although Printful’s claim eligibility may be affected by its reporting deadlines.

This reporting period does not eliminate customer rights relating to merchandise that has not been delivered as required by applicable law.

Additional information about shipping and delivery is available in our separate Shipping Policy.

7. Incorrect Shipping Addresses & Unclaimed Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect, incomplete, or insufficient customer-provided address, additional shipping charges may apply for reshipment.

Packages that are unclaimed or undeliverable may be returned to Printful’s fulfillment facility.

Under Printful’s stated procedures, unclaimed returned merchandise may be donated after a designated holding period.

Reshipment availability depends on the status of the returned merchandise and applicable fulfillment procedures.

Please contact us promptly if you believe your package has been returned or is undeliverable.

Any charges or remedies will be handled in accordance with applicable law.

8. Non-Returnable Merchandise

Certain merchandise may not be eligible for discretionary returns, including:

Made-to-order products.
Personalized or customized merchandise.
Products purchased in an incorrect customer-selected size or color.
Sealed hygiene-related products that have been opened, where applicable law permits such restrictions.

These restrictions do not eliminate rights relating to defective, damaged, incorrect, or otherwise nonconforming merchandise.

9. How to Request a Return, Replacement, or Refund

To request assistance, email:

shop@kerrymcqueen.com

Please include your order number, a description of the issue, and photographs when relevant.

We will review your request and provide instructions if additional information or a physical return is necessary.

Do not return merchandise to Printful or to the address printed on your shipping label without first receiving authorization and instructions from Kerry McQueen.

Unauthorized returns may not be eligible for processing.

If a physical return is required because of a confirmed manufacturing or fulfillment error, we will provide appropriate instructions and arrange return shipping at no cost to the customer where required.

10. Refunds

If a refund is approved, we will process it through Shopify using the original payment method when supported.

Refund processing times may vary depending on the payment provider and financial institution.

Customers will be notified when their refund has been processed.

If you have not received an approved refund within a reasonable period, please contact shop@kerrymcqueen.com.

11. Printful Fulfillment Policy

Kerry McQueen partners with Printful for the manufacturing and fulfillment of our merchandise.

Our procedures for manufacturing defects, fulfillment errors, and related claims are generally aligned with Printful’s applicable policies.

Under the Printful policy provided to us, claims must be submitted to Printful within:

30 days after receipt for misprinted, damaged, or defective merchandise.
30 days after the estimated delivery date for packages lost in transit.

Our requested 25-day customer reporting period is intended to provide time for reviewing and submitting eligible claims before those deadlines.

For current information, please review:

Printful’s Official Return Policy:
https://www.printful.com/policies/returns

Printful may update its policies periodically.

Printful’s policies govern its fulfillment relationship with Kerry McQueen and do not automatically replace our obligations to customers or override applicable consumer protection laws.

12. Consumer Protection Rights

Nothing in this policy limits rights or remedies available under applicable federal, state, or other consumer protection laws.

Customers may have additional rights when merchandise is defective, materially misrepresented, incorrectly supplied, or not delivered within a legally required or agreed timeframe.

Where applicable law provides greater protections than this policy, those protections will apply.

13. Contact Information

For questions about returns, cancellations, exchanges, damaged merchandise, or refunds, please contact:

Kerry McQueen

Website: www.kerrymcqueen.com

Email: shop@kerrymcqueen.com

Please include your order number and relevant details so we can assist you.